Bought a phone with £10 simcard bundle was told the phone was 16gb internal memory but was actually only 8gb. Took phone and sealed unused simcard back to store for a refund they took both items but when i checked the receipt she did not refund the full amount I questioned it and she said they can not refund the simcard!!! Said I want to speak to who ever decides to rip me off and she said I couldnt and it is the phone operator who stops them refunding she wouldnt phone the operator to try get me a refund but ended up getting currys pc world manager to speak to me. he told me he couldnt do anymore than what the lady who served me could. I was then surrounded by a few staff (trying to intimidate me into leaving) in the end she tried phoning EE but said they are closed and could not get through they continued to cash up as it was closing time so i phoned EE on my own phone and got through within seconds the guy on the phone stated its nothing to do with them and because I had been miss sold by carphone warehouse they should refund me the full amount. I then had him repeat it to staff they was still convinced I shouldnt get a refund but in the end the manager got £10 out there till and refunded me. Im a customer they miss sold to me if i didnt check the receipt they would have got away with it. They tried to intimidate me to leave by having me surrounded by staff. 1 customer and they think its suitable to have 5+ members of staff surround me. All i wanted was my money back