As I soldiered through Tunbridge Wells Shopping centre, a one armed bandit after my recent and painful injury to my left wrist, I felt teary and confused about what to do about my current mobile that barely held charge and often left me abandoned and isolated from society. My husband tried to comfort me but all seemed lost until he suggested we try The Carphone Warehouse before we gave up on our phone quote quest. As we entered the store I instantly felt lighter, it was light and airy and it wasn't long before a charasmatic and dashingly good looking sales assissant approached us. He seemed to sense my confusion and immediatly showed us through easy to understand quotes across his tablet that catered to the dream I had but never felt my budget could afford. His good nature and bright smile had me feeling more positive than I had done since the accident, I knew right then and there if anybody could help me, then he could. My husband and I couldn't believe the deals this bright eyed Mobile Wizard was casting our way and we gratefully rushed to the till to purchase my chosen Samsung Galaxy 6, this upgrade of my current Samsung S4 for LESS money than I was paying seemed a million miles from the dark, frightning unlucky days of the past week. Dizzy with pain from my wrist another strikingly attractive sales assistant rushed to my aid with a chair and relief flooded through me 'Was this truly happening?' I asked myself. The process seemed too smooth and easy as we went through the details and then we hit a snag....I needed my account number which was not on my debit card, I looked to my husband with concern, our parking limit was dangerously close and the ticket officers that stalked the cold uncaring car park had little mercy for people like ourselves. The other assistant shon like the golden light of an angel as she pushed her tablet towards me "Do you have online banking? You can log on and check here if you like?" She casually stated, it was like something bigger and more than all of us was at work.....it was the staff of the Carphone Warehouse. The transaction was complete, the phone I had so long craved was mine at last, the four of us laughed joined forever in a beautiful moment of mobile purchasing. As myself and my husband hurried to our car I knew we would never forget this moment as long as we lived. We think his name was Christopher Aylott but so overwhelmed as we, we may have become confused. Love Lucy and Rich xxxx