Problem with getting a phone from Carphone Warehouse is that you end up with 3 companies to contend with. Got my Motorola X Play online in February this year and after a month it stopped working. Carphone Warehouse wouldn't replace it but sent it away for repair. It came back unrepaired and told me Motorola wouldn't let them repair it. They also said Motorola wouldn't let them send it in for me so that cost me £7.50. They sad it tells you this on their website when I bought it but it actually says that they repair Motorola! Also, why send it away if they're not allowed to repair them?As far as they're concerned that is the end of their commitment. Phone has been in to Motorola 3 times and is still not working. Motorola are now telling me it's my sim and I need to get 4 new ones from Vodafone to find one that works. My existing sim works perfectly well in my old phone! Carphone Warehouse told me that Motorola couldn't get the parts to repair my phone so it may be refunded. I asked them what would happen to my contract with Vodafone if Motorola refunded the phone and I was told that Motorola would cancel my contract and I would be free to go elsewhere. Motorola don't do this at all. If they end up refunding the phone I'm left with a contract and no phone! Wish I'd stuck to dealing with O2 direct. I thought that after all these years that Carphone Warehouse would have improved. I couldn't have been more wrong and I will certainly never use them again. If the new sim cards don't work I won't be using Motorola again either! I can't understand how these mobile phone companies can get away with things. If I buy a fridge and it doesn't work after a month I can get a refund or a new replacement but with phones they will not replace them even after only a month. It's a total con.