I brought in my galaxy tablet, I was informed it could be fixed as the guy said he knew exactly what to do. I was told to pay £4.99 before hand and then he said come back in half an hour to the shop and it would be ready to collect. When I went back to collect I was informed he was unable to fix my tablet and was told not to worry as the payment didn't actually go through. When looking at my bank statement the money did in fact come out of my account. I re visited the shop to let them know and they took ages to find the payment on the computer, I left my phone number and bank details with them as I needed to be in work and still, 2 weeks later I've had nothing. I know it's only £4.99 but that's not the point.