On the 13th June 2016 I handed in my phone for repair to my local Carphone Warehouse store in Cannock. On the 17th June the store sent my phone, along with four other people's phones, to the repair centre. I received an email informing me that my phone would be ready to pick up from the store on the 29th June.   On the 29th June I arrived at the Carphone Warehouse store in Cannock only to be told that the box containing my and the other four people's phones never reached the repair centre and they don't know where they are. On the 4th July a form was sent to Customer care from the Cannock store which was supposed to start things moving toward replacing my phone. Since then, the store, the repair centre and the Customer Care centre have all been fighting between themselves as to who is responsible for my phone going missing and resolving the issue. Meanwhile, I'm stuck without my phone and no sign of the situation changing even now, a month later.   I and the staff at the Carphone Warehouse store have made repeated calls to the so-called customer care centre and all they do is request forms to be filled out and argue between themselves. Today, the 13th July, I again called the customer care centre and asked to place a formal complaint. The guy on the phone did that for me, gave me a reference number and said it would take a further three to five days to be dealt with. As you can imagine, as  a month has already passed, this is just not good enough.  My only option now is to start taking things into my own hands. Firstly, I will be cancelling my direct debit to my service provider and when they contact me to find out why, I'll be pointing them in the direction of Carphone warehouse. I know this is none of my service provider's doing but I am not going to continue paying for a phone I no longer possess through no fault of my own. In the meantime, I'm spreading the word on every consumer website, forum and review site I can find, Including BBC Watchdog, warning people of the atrocious customer care by Carphone Warehouse. This whole sorry circus is a disgrace. In the beginning I would have accepted just my phone being replaced but after a MONTH of being passed around from pillar to post with no end in sight, I will be looking for some meaningful compensation for the inconvenience and really shoddy treatment by this company. Not a happy bunny.