Bought a new contract for an iPhone SE at Carphone Warehouse as Tesco Mobile was out of stock....HUGE MISTAKE. At the time, I was concerned about the quality as it's so much cheaper than the iPhone 6 and Apple don't like to lose money! They assured me that it was of equal quality. After 2 weeks, the phone bent in my pocket.....very easily, I have had the same work phone for two years and it doesn't have a mark on it. I returned to a local shop and spoke to the staff, who said I need to speak to the customer service team, who in turn said that I had to speak to technical services, who told me that customer services could make a decision.....who told me that it was actually technical services......I can't even complain online as it's hard to understand the complaints procedure as it's not explained at all. In the end, between their Shop, CS. TS, they stitched me up and said that I'd have to pay £214 for a repair and that I shouldn't keep it in my pocket!! Seriously??? In the end, I phoned up Apple and after a quick call and a couple of photo's, they agreed that the damage was strange and agreed to swap out my phone for a new one. The morale of this story is: NEVER, EVER BUY FROM CARPHONE WAREHOUSE. THEIR CUSTOMER SERVICE EXISTS TO CONFUSE, NOT TO SERVE.