My daughter had her iPhone through car phone warehouse and it broke 18 months into a 24 month contract. We went into the store and they said that it was outside their warranty period and she would have to pay for a repair, having no joy with the rude assistant manager who just kept on quoting their policy like some sort of robot we decided to phone up customer services who were even more ruder, kept passing us around from one person to another and each perdon we spoke to made the previous person out to 've a liar who just told you stuff to fob you off. They did eventually offer to pay half the cost of the repair which we turned down cos under section 11n of the supply of goods and services act a product should last at least the length of the contract and if it does break it is down to the supplier not the manufacturer to repair replace or refund. Something car phone warehouse seem to know nothing about. Eventually after nearly 2 hours on the phone to them they assured me that the regional manager from the store would phone my daughter to sort this matter out and abruptly hung up on me. Needless to say after a week of waiting the store still has not phoned back. Avoid buying anything from this company, they will tell you anything to get a sale and then fob you off when it breaks. Staff haven't got a clue about laws or how to speak/ treat customers. Ive only given them 1 star because you have to rate them something. Truely the worst company i have ever dealt with and will NOT be dealing with them ever again, they are absolutely useless, all they want is you're money and to ty you into lengthy contracts. Avoid Avoid Avoid Avoid! ! ! ! !
8 years ago
Carphone Warehouse has a
1.6
average rating
from
1,631
reviews
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