My phone stopped working a few months back I don't receive incoming calls I sent it for a repair through them over 5 times in space of 3 months they sent it back, then claimed they replaced it but nothing had changed still has not sometimes I still cannot receive incoming calls. The phone is faulty they don't even follow their own policy which is that they replace the phone after 3 repairs. My advice to anyone considering to buy a contract phone go directly to the service provider they are always much nicer to deal with. AVOID AT ALL COST, their staff also lie especially the customers services dept that you are expected to call. Very poor service and customer care.