Extremely poor service! (1) My husband went to CPW to upgrade his Samsung phone to the Galaxy S7 Edge. When trading his old S5 in, the moron cashier in the shop wiped his old phone before he had chance to transfer all the data to the new one. (2 years lost) (2) Then after having the GS7 for only 2 months it broke. It just turned itself off and would not reboot at all. We took this back to CPW but they advised us to take it direct to Samsung. We then went to Samsung who told us they could not provide a replacement/temp phone as we bought it through CPW. Phoned CPW who told us they provide a loan phone service whilst the original handset is being repaired, we thought great! Drove down to the shop, only to find out they don't! (3) Rang customer services to complain and it is an Indian call centre, the advisor was unhelpful, just kept repeating; its not his fault if any of the surrounding stores (every one within Greater Manchester) don't have a loan/temp phone! Which would have been easier to accept if we hadn't just been stood in a "phone shop" surrounded by phones! So in summary, we have lost 2 years worth of contacts/pictures, left without a handset for 28 days whilst the new Galaxy S7 is being repaired, paying a contract for a month on a phone we don't have, and disgusted with an extremely poor excuse for customer service! WE WILL NEVER RENEW ANY CONTRACT WITH THEM AGAIN!