I went to my local store in Penrith, Cumbria and experienced many annoyances. First of all when I arrived there was one painfully slow member of staff working, only for a second to appear from the back 10 minutes later. There was a queue and I waited a good twenty minutes if not more. Once I was served, adding another 10 minutes on, my phone was sent away to be repaired. I didn't expect to have to request a temporary replacement as I had been asked myself in the past. By the end I asked, this then ended up restarting the whole process again. Another 10 minutes. Following the hand in there was literally no contact to tell me how my repair was going, I was told two weeks maximum, yet by ten days I had still no news. I attempted to call the Penrith branch four times through the car phone warehouse directory at different times during the day. No answer. I went online to track the repair with my repair number, I had not been given one. Fantastic. The following day I rang another two times, again no answer. I finally got through to a call centre contact who told me the phone had been replaced and was waiting in store. I had no email, phone call or text to tell me this. Again I went into he local Penrith branch, taking time from my day to walk in again. Once I got there I sent any images from the replacement phone, terrible phone by the way, onto an online storage system then put the phone into a factory reset. Once in the store there was again one person working, a queue of four people at 2.30pm on a Friday, hardly a busy time. After once again experiencing the painful service and waiting time someone appeared from the back again. I then overheard a woman in front of me coming to get her phone and she had the same experience as me in terms of having no communication from the store, her phone was not fixed, I heard no apology and the member of staff just did not seem to care. Once I had waited my twenty minutes I reached the front of the line to be told that my phone was not in store. Opposite to what I had been told. On he system I was shown it had been brought to he store than taken back again, no reason given for this. No idea why I had not been contacted. Again no apology and not much care shown. I was asked if I rang the store, I told the member of staff I had called six times and no one answered, no apology or reason or understanding given. I have been told my phone will be in store on either Monday or Tuesday, so I look forward to waiting twenty minutes in line to find out if it is there or not. Now I will again enter and download all the items I had previously spent time deleting and resetting on my far outdated replacement. I have used the car phone warehouse for almost ten years now, with a few bumps along the road. Once my contract has finished I will not be using them ever again and I would urge others to do the same.