seeing an offer recently on cpw site for a Samsung Galaxy S6 Edge sim free handset only for £429.99 I called the sales line to place an order. Attempt 1 - placing order with sales person on phone he tried to sell me insurance told I was not interested in anything else apart from the phone suddenly his computer froze and told me he will reboot system and call me straight back. Almost an hour went by and no one called me back. Attempt 2 - I called again told the second sales person what had just happened and that all I want is the handset only and nothing else he cut me off. Attempt 3 - I called again telling the sales person the service I have just received and how unhappy I was as I just wanted to order a phone. He then tried to sell me insurance I told him I do not want anything (thinking to myself I just told you what had just happened and what I wanted so why is he trying to sell me additional things) he then continued from trying to sell insurance to accessories going through a list of them even though I was getting annoyed with this and should have cut him off I persisted however as the transaction was going through my card supplier had blocked the card thinking it was a fraud transaction so we could not continue with sale which in a way was relieved as he was rude. Attempt 4 - Telling the sales person the really bad experience I have just had made the whole process as easy and friendly as possible without trying to sell me anything else.but not trying 3 times before The reason the first 3 attempts failed was because they do not make any bonuses on selling handsets alone the reason why they kept pushing for insurance and accessories and no one did not even entertain the sale in my opinion they had no customer care or give customer priority instead they put themselves and their bonuses first as their priority being selfish I have sent a complaint to them about this level of service they offered me a £10 voucher to spend in store or a phone case. SERIOUSLY Phone arrived next day by then I felt so unhappy that I did not enjoy the phone after the service I received I went to my local cpw store to return it for a full refund but their system did not allow it saying void transaction, I called my card company in store to be told there is nothing wrong with the card and the problem is with cpw system. They denied this leaving me frustrated I went back the following day and the same thing they called their IT department who blamed my card. I went back a third time I asked the sales person do a sale on any cheap product and do a refund to see if it is my card or your system which they did and guess what both sales and refund transactions went through perfectly fine. I have sent many complaints in last 2 days prior to others from few days ago and now waiting for someone from the complaints department to call or email me. I wish I came across this forum before save me all this unwanted stress for a simple return/refund