Utterly hopeless, DO NOT USE. I ordered a SIM free Galaxy S7 Edge at midday on the Monday, checked stock at my local store to ensure it was in-stock so I could collect that afternoon and completed the order. At which point the website said it would be ready for collection on the Thursday (why… it was in stock?) . I did not receive any email confirmation of the order, so three and a half hours after placing it, I phoned Carphone Warehouse, but they could not find the order and put me through to the web team, who were adamant that since the order was not on their system, and I had received no confirmation, then I had not completed the order process correctly, and my card had definitely not been charged. Given this info, I went into the store that night and purchased the handset. I then received a text message at 9:15 pm to say my click and collect order was being processed. I called Customer Service (45 minutes of my life that I will never get back!), who claimed I had placed the order at 6:15 pm that night but because the web team had finished for that day, it could not be cancelled… I would have to visit the store. No-one could explain why I had not received an email despite the correct email address being on the order, as was my phone number, since I did receive a text. I requested a Manager call back and a web team call back to resolve the fact that I now had £630 charged to me for an order which they denied I had placed at 15:30, then claimed I had placed it at 18:15 but had failed to confirm at all. No further word from anyone and NO CALLBACK, so on Thursday I was forced to visit my store and complain. The unhelpful store staff claimed they could not cancel the order because it was a web order, which would be refunded after 14 days on my card if I did not collect the item, I would have to call the web tam on my mobile, at my expense! After a LOT of insistence they let me use the store phone to contact Customer services, whereupon I began a 1 hour 45 minute phone call, which every 20 minutes whilst an advisor had me on hold, the call would be picked up by a different advisor, causing me to have to go through all the security check again and re-explain the problem (this happened FOUR times, and involved both UK as well as South African advisors!). Eventually the web team refunded the unwanted handset, but would not accept that anything was their fault, nor offer any compensation. Customer services finally offered £25 for my fuel and phone bill (over two and a quarter hours on the phone) which given the monumental cockup, and inability to resolve it, or call me back, or accept any responsibility is completely unacceptable in my view. I will NEVER use them again under any circumstances