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Anonymous
Appalling customer service. Price Match promise offered in-store so I signed up for a two year contract on the basis I was assured they were the most competitively priced and would match any better deal if I could find one. The next day I found a better deal (on their own website!!) which I wasn't offered the previous day. Went back in to the store and was told by their 'manager' that they only offer the Price Match at the point of sale, despite it clearly stating in the terms and conditions on their website that they will match a cheaper deal within 14 days and despite the fact I told the guy who sold me the contract that I had seen price promise advertised online. At no point did he correct me and tell me that the in-store policy was different to the online policy.
8 years ago
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Carphone Warehouse has a 1.6 average rating from 1,631 reviews

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