Purchased the Galaxy Note 7 and received it on 30th August. Phone developed problems on the third day just as the worldwide recall was announced by Samsung. Went into flagship store in Birmingham City Centre for help and phoned customer services for help. Over the next 3 days spoke to several people over the phone and in store, no 2 person would give same information. I find it extraordinary that in this day and age with such advanced IT infrastructure in terms of network systems and intranets in place at top companies that a uniform response wasn't handed down by top brass and relayed to customers. Then again maybe CPW ain't a top company. Barring 1 or 2 exceptions the customers service provided over the phone and in store is to put it mildly a demonstration in how to lose customers. The poor service is a result of either bad training, company policy to employ rude unhelpful people or just employ uneducated people who are not mentally developed. I cannot stress how unhelpful and rude the over the phone and store staff are as well as completely incompetent. To this day even after the Note 7 exchange program has been launched the company can't give me a date as to when I will receive my replacement Note 7. Samsung UK website says that customers will receive like for like replacement handsets week beginning Sep 19, CPW say that they will be giving Galaxy S6 as a replacement until they receive replacement Note 7's from Samsung in three weeks time. When I relay this information to Samsung UK they say this is incorrect, now who's telling the truth? I don't think Samsung have covered themselves in any glory in this matter either. I remember going into Phones 4 U just before they went into administration and thinking how rude and arrogant the staff were. The rest as they say is...