I ordered a Samsung S 7 Edge which according to CarPhonewarehouse comes with a VR headset. Thought will upgrade my current contract with them. So went off and upgraded it and found that my invoice doesnt show the VR anywhere. So spoke to their support team and one guy said that keep our chat as proof. I said ok. Got my phone in post and no VR headset so thought something isnt right here so called their support. The guy on the phone tried to help me as much as he can and said first that the offer is not valid anymore and i said well its on your website and hence i went through the process or else would have gone to the shop and done it. and then the person said that oh you never added it to your basket. it was like going round and round in circles. The support guy said well if you don't want the phone anymore then you can send it back like in other words we don't really care if we have your business or not. Nice way of treating a customer. I was thinking of leaving them all together and give the phone back to them but then later on i found out from the T&C on their website that its something that the end user needs to do directly with Samsung rather than CarPhoneWarehouse. So top marks for the phone, top marks for samsung but no marks for Carphonewarehouse.