I took my Sony Z3 back to the store in Watford town centre when it became faulty. It was still under warranty and they agreed to fix it. Just over two weeks later they contacted me and told me it was all fixed and to collect it from the shop. When I arrived they told me that they hadn't been able to fix it and tried to palm me off with a much cheaper phone, which I refused. The manager told me that he would arrange a replacement and that I would be contacted. After a month without my phone I had to go back down there as no one had been in contact and demand some answers. After much wrangling (I was in the store for a considerable time) they offered me a cash settlement of two thirds of the price of a replacement, which I also refused. They have now agreed to replace the phone, to which the manager has admitted I am "lucky" to be getting, although I have to return again next week and pick up. I don't have a lot of faith that this will actually happen and anticipate having to take the senior management to county court.