I traded in my iphone6 for the iPhone 7 of which I received a £200 trade in for my old phone I was like yes this seems to good to be true and it was not only has my phone not been delivered on time I haven't received my trade in money so I am now phone less £200 out of pocket and now have two contracts active!!! Staff are rude impolite and extremely pushy for sales tried to contact the store to ask where my phone is and my money and surprise surprise they don't answer the phones free contuinsly calling the store for 3Hours with no succes I tried the call centre number which is clearly run by a bunch of monkey they are unable to help apart from track a order or to sell you more products when you say you want to complain they explain sorry we can't deal with complaint you need to do this by email only!!! I will never be a returning customer nor I will ever use such a poorly run and crap company again!!