Bought samsung s7 edge phone on the 17/9/16 on Vodafone pay monthly contract and was told phone would be connected within 24 hours. 4 days later no service so call to carphone warehouse who advised system issue so I called Vodafone seems the person in store had placed order as a new account instead of using my current account with Vodafone as such Vodafone rejected order as there systems thought it was fraud and a black mark placed on my credit file because of this. Check promised by carphone warehouse to cover first months rental as apology for issues and multiple conversations via phone and email and 3 weeks later still no check. Best of it all staff I have spoken to have advised check has been posted to me but will take 28 days to arrive ?? Really I think not how are they sending this via a snail. Called today the 6/10/16 and was told check was issued on the 22/9/16 but then canceled on the 3/10/16 and reissued so why after this date where staff still telling me it had been posted on the 22/9/16. They can not even follow simple requests either multiple emails and calls I have said to call me around 14:30 to discuss issues when I am on my dinner at work so they ring every other time but the requested time and then even when calling in they can not get your address or post code right after telling them 5 times they still got it wrong and when they ask to place you on hold and you say no like I did they place you on hold anyway and as for notes on your account with them forget it I qoute from there complaints line "we have no legal responsabilty to leave notes on your account however are calls are recorded so don't worry" really ?? Joke of a company who tell you anything to get sale but then after sale service if anything goes wrong is terrible honestly over 9 calls in week to call centre and not once spoken to someone who speaks good English or can help and every single person will tell you different information and say previous advisors have made mistakes. Complete headache and not worth it avoid unless u have weeks free to sort there mess out.