I have upgrade my phone and been told will be ready on the 3rd of October after paying nearly £500 and nearly one month waiting reseivd a tax massage on the 7th of October saying the phone may due on 21st of October, after trying there help line with out joy went back to the store which was is churchill square brighton after a lono wait explain the situation to a sales person and had a immediate respond they can't do anything and I have to wait till the phone arrive to the store whenever that can be , at that time I have ask for cancellation and refund my money, than been told I have signed the contract and I don't have any options. My store visit was the worst experience, been laughed at, intimated, as if I was idiot, whoever that made me more determined to get a right answer and try the help line for 3 nights finally after 20 min waiting talk to a person explain the situation and been told that the people in the store were talking rubbish I have to go back there again and get my refund. WHAT AN EXPERIENCED NEVER AGAIN DEAL WITH THIS COMPANY