I made an order for a new iPhone 7, after seeing it was in stock and they even advertised next day delivery, on a Saturday or Sunday! It was Friday evening, so I clicked for free Sunday delivery, made the order and received the 'initial order' e-mail......so far, so good. Saturday, I received the order 'dispatched' e-mail with tracking details.......even better! I was leaving for Aberdeen Sunday evening and would not be back for a few weeks, so I thought I was onto a winner, especially with a big company like Carphone Warehouse.....thats where I was wrong. The tracking details never changed on the Sunday.........no e-mails, no text tracking, in fact nothing. I left for Aberdeen with no phone. I emailed them explaining they may as well cancel the order as I wont be there to collect the phone and its no use me getting the phone 'after' the Sunday and to refund my money, they will have to contact the delivery people, as I wont be there! I gave them an option to have the phone delivered to the local shop and I would ask someone to collect it for me as long as I received a £50 voucher so I could purchase a case for the phone as suitable compensation..........I await their reply, yes, it is Sunday evening and I'm traveling to Aberdeen to attend a Birthday Party and guess what I was going to give them???? I will update this review in real time!!! Phone arrived Monday evening..........the delivery driver was asked to return the item. Received an e-mail stating it was a new service delivery and the first time they had offered a Sunday delivery..... not everyone in the company was told about it and thats why it wasn't delivered.......a communications company that doesn't communicate? Tuesday Evening.......they refused to refund me until they had the phone back in there warehouse, even though the Consumer Rights Act states that they hold responsibility until I have the the goods physically in my hands. This is holding MY money to ransom as I have no contract with the delivery people and the Consumer Rights Act also states 'THEY' are responsible for the delivery people. Wednesday Evening.........they have confirmed the phone is back in their warehouse and they have again refused to refund me! They have told me I will have the money credited to my Carphone Warehouse account......I don't have an account! I have replied informing them that after 12 o'clock, I will be charging them £10 a day interest/ for my time and patients in this matter for every 24 hours that pass that the money is not refunded into my bank account. Thursday Evening....E-mail saying they are sorry about the confusion (their confusion!!!) of the return, they will send a cheque once the warehouse has processed the return which can take 14 days or if I reply, they can make a bank payment that will take 3-5 working days.......They also go on about a cooling off period, their isn't a cooling off period!! I never received the goods within the contractural agreement and never had the item in my hands!! Why are these people stalling so much? I have charged them £10 on the total refund requested for my time..........and advised them they can complain about it at a small claims court (not forgetting, if they don't turn up, I will automatically win the case)......... Friday Evening......another e-mail apologising and stating the refund will be store credit or card, but I have to ring customer services to get it!!! Come on, use the bloody card it was ordered on!! Saturday.......well, it's my daughters 18th Birthday today and because they haven't refunded me, I couldn't afford to buy her an iPhone 7 from a different shop......well done Carphone Warehouse. Wednesday 12 Oct...........they still haven't got a clue and I still have no refund, one e-mail states I will get store credit, one says I have to ring for a refund. Do you ever feel like your money is being held for ransom and this is all their fault, they never delivered on time!! I have penned a letter to their CEO and trading standards. Companies should not be allowed to hold customers money for ransom because they can't get their sh@ in one sock! Update!!! The money is back in my account!!! I will never use you again!!