I was told by the manger of the oxford brand that I would get a good coverage for the phone that I purchased for my son in March ready to use for secondary school in September, we hadn't taken it out to check as he wasn't really bothered about having a phone, to then discover at the beginning of September that there is no (c/w)signal whatsoever in my area I fully appreciate that there is a14day returns policy but the complete lack of any help from anyone, anywhere throughout c/w has been unbelievable it appears to me they are quick enough to sell or should I say miss sell contacts but not in the least bit willing to assist once they have your money!