Honestly, i regret buying phones in carphone warehouse. I got blackberry Q5 (£230) in December 2013 December and the phone developed faults after few months which cost me almost £100 to fix it. I n April 2016, i got a blackberry Classic (£330) phone (a lover of keypad smartphones) and the speakers stopped working. At present , I am receiving a message that Blackberry phones will not support Whatsapp. Previously, I used to get my phones from 3netwok (a customer for the past 9 years plus)i have not had issues with the phones they have given me. I stronlgy believe that refurbished phones are beng sold to customers. If not why are the phones developing phones after five weeks ? It is total wast eof money. I will NEVER do this again.