No one has any clue what is happening at any given time. They have to wait days before they can answer even the simplest of questions (like, for example: why does YOUR tracker say you haven't even started to work on repairing my phone even though you've had it for over 2 weeks?). They are dishonest (repair tracker says that the fault wasn't covered under warranty so they're doing me a courtesy repair that I don't need to pay for, which I don't buy because at no point did my phone even reach diagnostics, and customer service said on Twitter "we don't know what's happened with your repair so we're sending an exchange phone out today and giving you £30".) Some customer service reps are rude, and nearly all of them take too long to reply. Not to mention that the phone I bought in June wasn't available to pick up next day even though it said it was (should have got my money back on the spot) then after only 3 months the phones speaker breaks and Carphone Warehouse didn't even manage to get it fixed, somehow they messed that up and have just sent another one instead. HAVING WAITED ALMOST 3 WEEKS. Just completely unacceptable. More security shopping elsewhere, not to mention that you'd get as good of a deal but wouldn't have to deal with these idiots.