Took a tablet in for repair 5 weeks ago, not 1 single attempt from the shop to call me with updates, had to file 3 complaints online to find out where the tablet was. The store then tell me they have the tablet back from the repair centre, it is unrepairable. I ask for a diagnosis, software or hardware fault? They tell me that it's just unrepairable. I ask for documentation from the repair centre, they tell me there is none. I said I don't believe you. Showed them 2 emails from the repair centre clearly stating they had not received the tablet at all. The tablet never even made it out of the shop, I have the proof from the repair centre. Absolute liars, covering up their own ineptitude. The whole process has been littered with terrible customer service from the shop, to the repair centre, to the complaints dept. So now 5 weeks later I have my tablet back from the shop, unrepaired, in what was previously a pristine box, given back to me all bashed up. Abysmal company, no one takes responsibility avoid at all costs. If the apple store is a 10/10 for customer service, CPW are a -10. Never again. Liars.