My IPhone kept losing it's signal, and therefore I took it back to the Apple Store, and unfortunately it was two weeks out of warranty, but I still had over eleven months on a contract which CPW sold me. I was advised to take this back to CPW as due to the otherwise emaculate condition of the phone I was advised under Consumer Protection Law (and common decency) they should pay for this to be repaired. When I arrived at the store (Meadowhall) I got the usual gracious greetings, until they realised I wanted a repair. At that point they showed a distinct lack of interest, merely pointing me towards a very junior colleague. She fumbled around and kept me in store for around an hour whilst she attempted to resolve my issue, and when she asked for help, her colleagues virtually ignored her. She eventually kept my phone overnight whilst she tried to arrange a repair, and they gave her the task of informing me that I would need to pay £216.47 for a repair for a phone which I am now able to buy for £200. When I complained about this, I was told by an assistant manager that he would look into this for me and discuss it with the store manager, that was three days ago now, despite assurances he would be in touch quickly! Because of the lack of information I decided I was not going to get anywhere with them doing the decent thing and paying for the repair and tried to them to cancel my repair. I was on hold for over an hour whilst to cancel, and then I was asked why I had not contacted the store. When I tried this, the phone line I was given by the repair centre went dead after about two minutes and listening to Acquiescence by Oasis, I tried again and the same thing occurred. Carphone warehouse are your best friends when you buy from them, but do not care once they have taken your money! I will not be using them again, and will encourage others to avoid them too!