I purchased an S7Edge on Monday online. I arranged local branch collection. The online confirmation was rather slow and the phone help line assistant found my BBC English voice rather hard to understand. I had to repeat my number 5 times and repeat everything I said. (This is why I've marked down 1 star, no problem with international call centres but a basic grasp of things like numbers should be a minimum training standard). My order did then, however, get expedited and I received notification that it had arrived at the store, Albian Retail Park - Warrington. The man who signed over my phone was efficient and polite - a fast service. Unfortunately, the phone wasn't quite right from the off. It got incredibly hot and the battery ran down quickly (less than three hours with no use). I kept it on the side for four days, doing its own thing, removed the case I'd purchased and disconnecting it when it hit 100% charge and reconnecting when it got low, to see if it was just a matter of updating software etc making it work hard. It didn't help so I decided to exchange. This is when I was really impressed. Expecting a polite but firm exchange and armed with my husband and youngest child I checked online the returns policy, had it confirmed on the recorded phone message and returned to Albian retail park. Staff were again friendly, I explained the issues I'd had, showed them the phone (it performed - or didn't as the battery could be seen losing charge in front of us) They performed a no hassle exchange including data transfer. It wasn't what I expected and after 30 minutes I was off with my new phone ready to go as the data and set up had been done in store. Really impressed and so glad not to have had any exchange issues.