Ordered phone on line it didn't turn up on day promised. Phoned after giving them another 24 hrs. Turned up next day package contained sim and free gift only. Phoned on several occasions and repeatedly had phone put down on me. One of these occasions was actually from instire witnessed by staff. Despite numerous phone calls and visits to store still no phone or even an explanation. Decided to cancel order, they won't allow that because order not complete. To make matter worse they have open , not 1 but 2 accounts with EE for me. This has stopped me going direct to EE. Despite trying the store staff have been no use. I was told over the phone it will take 32 days to investigate. I am without a phone which is needed for work etc. MY ADVISE GO TO PHONE COMPANY DIRECT WHOEVER THEY MAY BE THEY WILL OFFER YOU THE SAME DEAL. STAY AWAY FROM CARPHONE WAREHOUSE.