I purchased an Iphone7 from Carephowne Warehouse on 26 November taking advantage of their Black Friday promotion. The order was acknowledged and I was expecting to receive the phone on Monday 28 November. I called Carephone Warehouse the following day (as the phone did not arrive) to find out that my order was cancelled due to a "Fraud Check". The support team could not explain what the Fraud Check was about as I was purchasing a sim free handset using my own card (and my bank authorized the payment). Carephone Warehouse informed me that I can buy the handset again, however, I will not be able to take advantage of the Black Friday discount anymore. I think this is unacceptable since the company did not inform me about the declined transaction (otherwise I would have purchased the phone elsewhere at the weekend). I was not able to speak to any decision-maker and was asked to send my complaint via email, which I feel is unacceptable.