bought a samsung galaxy s7 edge only 3 months ago from Carphone Warehouse. the phone went wrong (would not do anything), turns out to be a hardware fault. Carphone Warehouse could not have cared less, to the degree that the sales girl was not just unhelpful, she was patronizing bordering on rude, still you tend to expect that from the Hempstead Valley Branch of this really useless company, even though i bought the items from them and they arranged the telecom contract, they simply did not want to know. I then thought about the experience and started to wonder what was the point of carphone warehouse in the first place, if you want a phone go directly to the manufacturer online, its easy to do now, if you want a telecoms contract go to the network yourself (the deals you get directly are often better). because after you have bought a phone from Carphone Warehouse you will have to go to them anyway if you have any problems. Carphone warehouse are a waste of time and money, have no value whatsoever, do yourself a favor avoid at all costs.