Worst customer service ever, ordered 3 phones on their Black Friday deals, when I came to check out told could not order more than 2 at a time, decided to order one first as it was for my sons the birthday then made a separate order for 2 more other sons Xmas present and upgrade for partner, 1st phone arrived next day and all appeared OK until confirmation letter from Vodafone arrived which showed I was only getting 1GB of data instead of the 6GB in the deal, contacted customers services twice got cut off before spending 25 mins on the phone to someone who was clearly a call taker and not had any customer services training whatsoever , after giving the usual details and being put on hold was told that a lot of customers had experienced the same issue and they would log a issue with Vodafone which would be resolved in 3-5 working days and I would have to contact Vodafone then to see if it had been resolved (basically carphone warehouse washed their hands of it) next after waiting 3 days the other 2 phones hadn't arrived so I contacted customer sales to be told the order had been declined the excuse was that Vodafone policy is to not allow further sales of their products for 90 days after the first sale, what a load of rubbish! and worse still they were never going to contact me to tell me I had to chase them, basically I believe they didn't want to honour any more Black Friday deals but can't prove that, I was able to secure alternative but less attractive deals (as they couldn't honour the Black Friday deals as they had expired) as a sweetener they said they would send an additional memory card and a case for the phone (worth about £20 allegedly) the phones and the memory eventually arrived but no case, as part of my call to their customer services I mentioned this thinking they would just send one out, oh no they went one better they said they would credit my account so I could go into store and get it myself! what a joke I have to make a special trip to pick up something that should have been posted to me, when I pointed out (as politely as possible) that their customer services was the poorest I had experienced (coincidentally since i had the misfortune to have to deal with Talk Talk who are owned by yes you've guessed it Carphone Warehouse!) the customer services lady said she had "done the best she could" well if that is their best then heaven help us, I am stuck with these contracts for 24 months but one thing is for sure I will definitely NOT be using Carphone warehouse again they do not deserve my custom. PS I bet no one responds to this review because they don't care :D