The worst service I have ever experienced. Faulty handset, was told I could exchange by customer service(in South Africa) only for guy in store to be unable to process. He spoke to same people and said they would sort it and let me know by phone. I was called withing ten minutes of leaving and told I'd have to call customer service again. When I did they denied this ever happened. Three months later I accepted a repair only to have my phone returned smashed up. They then said I was getting an exchange only for me to go in to pick up exchange and be told it wasn't there. This is very much short version and included being told by an annoying south African woman I was imagining all of it. It actually defies belief that people can be so contrived and dishonest over a mobile phone. Worst retailer EVER!