I wouldn't even give this 1 star. First of all, (this is not the worst part of it all!!) I ordered a new phone and contract from them around mid september, 2016. it was going to be delivered with a "next day delivery" service. wrong. A week later no sign of it showing up. No email, phonetical, text or letter to tell me why it was late, so I rang up and asked why, they told me it was out of stock and it would arrive in a few days, also wrong! it arrived two weeks after ordering it! The worst part of it all.... I inserted my sim and noticed after 24 hours the sim was't working. and till this day - even after 2 and a half MONTHS - it still has not been sorted!!! TWO AND A HALF MONTHS!!!! I contacted vodafone two days after receiving the phone to ask why it wasn't working, so they refreshed it several times. I kept asking vodafone to connect my sim for weeks to no avail. The phone was faulty as i found out even a new sim swap did not work so since then I have been contacting carphone warehouse in all these customer service ways and they still have not refunded me, swapped my phone or given me any compensation. -calling carphone warehouse -gone into a carphone warehouse shop - Emailing carphone warehouse -emailing complaints to carphone warehouse -tweeting carphone warehouse -messaging carphone warehouse on twitter and Facebook All they have managed to tell me is to contact vodafone to activate my sim, and do a sim swap. TWO AND A HALF MONTHS AND MY PHONE IS STILL FAULTY.