Hello My complain is regards a service at one of the CarphoneWarehouse in Sheffield . Consultant Jermaine On 28/11/16 I'm came to the CW to buy a new smartphone on a pay as go offer, I've seen that offer on the website. When I pasted doors yours store I been take by on of the CW consultant his name was JERMAINE. He asked my what Im looking for, I said Im looking for the new handset for pay as go and the handset what I want to go is Huawai P9Lite, He asked my if I want to take on contract. I said no I don't want this smartphone on contract cause I have one all ready and this smartphone is for my wife. He said this phone is not on promotion, but its was because was a promotion price on. He said If I will take this msartphone on pay as go will be lock on one of the network(but on the website its nothing said abut lock on network), I said its okay. He asked what colour I want to have, I said Pink Gold and he said to my why don't have that colour to sell and He gone to back room. I been wait for Him about 15 min.After this time he back an asked me WHY IM STILL HIRE? Im said what? You asked my WHY IM HIRE really I want to by this smartphone? He was fore me very very unpleasant. He take me to the till with angry face. scan box and sim card. and He said only how much to pay and nothing else. He asked my for my details Im told him them all with the postcode. He told my amount to pay, I give hem this amount, and He said that everything ? But Im said wow but where is receipt? I need one right. He what for ? I cause I need to guaranty etc. He okay I will send you to your email.I said to hem, but you don't have my email because you did int ask for it. he its okay I will print for you one. I thx you for this. He fold receipt and put in to box. When I back home and look on receipt, He don't use the details what I give him. even on that receipt its no address. After all this summary my opinion about all service is awful, the people what they work in that store don't have experience special Mr JERMAINE. This consultant its not friendly and not helpful . I will past my service experience to all my friends. I'm very disappointed.