I purchased 2 iphone 6s phones with vodafone as the network provider. Phones received but no contract. A couple of days later i received 2 letters from vodafone which said i had 1 gb data I rang carphone and they said the deal was for 6gb and that there was an issue with vodafone systems on black friday. I contacted vodafone and they said it was carphone system problem. I asked both companies for a copy of my contract . Carphone sent me a letter which showed details of my 2 phones but nothing about the vodafone deal. I have subsequently spoken with several staff at carphone and get the same answer which is vodafone provide this. i have contacted citizens advice and they in turn contacted trading standards and they have confirmed that carphone was where i purchased the deal therefore they have to provide me with a contract for the full deal including vodafone package. To not do this would be seen as unlawful and as such carphone would be seen to be acting in an illegal manner and could be prosecuted. They then gave me the contact number for communications ombudsmen. i explained the situation to them and they confirmed that carphone should be the company who provides me with the full contract details. They work with vodafone so put me through to their specialist team. They checked my contract and from what they could see i only get 5gb for one month only not for the duration of the contract which is 24 months. They sent me this via text so i that i could pass this onto carphone. Guess what carphone were adamant that my contract was for 6 gb for the entire 24 mths but couldn't send me details ,i would have to wait 3 - 5 working days to get a copy of this. As i had already waited 4 working days with only a letter showing what phones i had purchased then i did not believe the full contract will be forthcoming. i also explained that as a company it was a legal requirement to provide me with a contract covering the full aspect of the deal and that they were therefore being unlawful but this just fell on deaf ears. i am now on my 5th working day and still no contract received.Do i think i will get a contract "NO" , do i think carphone care in the slightest "NO" , do vodafone care that this is happening to customers who take out deals on their network "NO" if they did then they would be making moves to tell carphone to sort this or stop them forthwith from being a third party provider. i even said to the carphone staff as my letter only shows i purchased 2 phones and nothing else then i must not have a contract deal with vodafone therefore i will keep the phones and they can sort the rest out with vodafone as i do not have a contract with them. Still no response .Inept does not go far enough to say how poor carphone are. All they do in customer services is listen to your complaint but they cannot do anything to assist because they do not have access , everything goes to their back office (admin ) who do absolutely nothing except drink tea, eat cake , paint their nails and talk about sport or reality tv and at the end of the day have a discussion about whether or not they will do any work tomorrow. QUESTION WHAT WOULD BE EASIER TO PROVIDE A :- A copy of a contract from carphone warehouse which covers both phones and the network package they provided as part of the deal . or B A free flight to the moon , including a space walk and One Million pounds ANSWER You may need time to think about this and after great deliberation come up with the correct answer which is. Yes you knew it all the time !!! BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB The CEO should be disgusted but he's out playing golf and his phone doesn't work (got it from carphone warehouse ) and now stuck with it. Should have read the details in his contract . Oops !! he couldn't as he didn't get one. What a silly billy !! CARPHONE WAREHOUSE THEY DO NOT OFFER CONTRACTS TO CUSTOMERS SO ARE WORKING IN AN UNLAWFUL MANNER. AFTER 14 DAYS YOU ARE STUFFED SO PLEASE STAY WELL CLEAR. So if you are thinking of getting a phone from carphone warehouse "DON'T" !!!!!! DON'T !!!!!!! DON'T !!!!!! DON'T !!!!!!! DON'T !!!!!! DON'T !!!!!!! DONT !!!!!!! DON'T !!!!!!! DON'T !!!!!! DON'T !!!!!!!