I started a contract for a Samsung Galaxy S7, the lady who served us on the day was very helpful, polite and informative, however, at the end of the sale, when talking about covering the product, told us that if anything went wrong with the phone, could be taken back and replaced on the day within 30 days of purchase. Once I unboxed the phone, I placed the simcard into the sim/memory card tray as instructed, however the simcard slipped out the of the tray as I pushed the tray into the slot on the phone and as a result, the simcard got stuck in the slot on the phone. The next day I took the phone into the store that I started the contract with; once I entered the store I spoke to the lady who served me and she fetched a man from the "Geek Squad" as he had more "technical knowledge" than her. Upon meeting the man, he gave off a very toxic attitude straight away, instead of simply greeting us he instead told us to go over to his desk, without a smile, introduction, greeting or without simple eye contact. He then looked at the slot on the phone, and proceded to stick a METAL pin/paperclip into the slot/internal area of the whole (when I told my work colleagues this earlier, they simply called him a ******* idiot). He then gave us a piece of paper and told us to go to Samsung to fix the problem... keep in mind that this is ONE DAY after the contract was started. I didn't take a name of the colleague, however he was serving at the Meadowhall Carphone Warehouse store on the 16th December 2016 at roughly 11:00 AM (in the "Geek Squad" department of the store, although the gentleman seemed to have the technical knowledge of the caveman, instead of a geek). Simply put, if you make so much as a simple human error, even on the first day of purchase, they will treat you poorly and not give you the result as promised.