Dreadful service,only interested if they can sell to you,my wife purchased a phone from Samsung Carphone Warehouse store in Newcastle who told us that if we have any questions we are able to call into the Darlington store,I have been in twice and was served by the Manager who had absolutely no enthusiasm or interest in helping me,I went home and googled solutions. This week my wife's phone screen went all fuzzy and was not visible,then later on same day a very feint internal crack appeared (we googled and a.number of people say they have had this issue caused by overheating),my wife called into the Darlington store and asked for help and explained issue,a man looked at it very briefly and asked if she had insurance,my wife said we hadn't taken cover,she was told immediately that there was nothing he could do. My wife then explained that she had taken phone out of handbag the day before to answer call,she put in handbag after taking call and then when removed from handbag 30 mins later screen was fuzzy,then she explained about findings on internet(ref overheating)staff at the store insinuated that she had dropped the phone,there were 3 staff sat staring and sat on stools making her feel extremely uncomfortable,she came home extremely upset describing staff as obnoxious, rude and unhelpful. Please stay away from this store,there must be others who give good customer service and care.