What went wrong, everything. I ordered a phone and my bank turned down the payment as it was "outside my normal spending pattern" The Bank told me to re-order and payment would be passed. I did this and also phoned Carphone Warehouse to tell them what had happened. As a result the initial transaction was processed a second time and went through, I got two phones. I returned one to the local store. They messed up the refund but failed to tell me. Nearly a month later the refund has not been processed. Every person I speak to tells me something different. They claim to have emailed the store 3 times and tried to phone them twice but claim the store wont respond. I phoned the store and got straight through. Store says only one email which was immediately replied to. Store claims the system has a problem that won't let them process the refund. Customer services says there is no problem. All I know is they owe me £200 and I want it back asap. I shall never deal with this bunch of Cowboys again.