So I went in with an issue with my phone, that I may add was purchased from the same store, and although the shop was nearly empty no one could seem to be bothered with asking if I needed any help, two were chatting with each other, and another assistant seemed more interested with improving her eyelashes than helping me, when I actually got round to asking for help, everyone just seemed to want to sell me a new phone, I mean it was at least all of 14 months old, so I left and went somewhere else, who sold me a new battery, fitted it for me, problem solved. I'm glad to say I don't treat my customers in such a disinterested way, and I will definitely not be buying a new phone from the carphone warehouse again, and may I add nor will anyone else that I know.