Mis-selling of contract. Their sales team in West field store sold me a contract saying for 12 month and never gave me a contract paper ever after several requests at point of sale, said it will be emailed. After 12 months wanted to cancel, informed its 24 months contract. Never received any contract paper and placed it on dispute. No one responded to the query for 6 months and still now never received a contract paper and been sent around from department to department. Customer services could not provide any paper works till today and even being under dispute a notice of default has been issued in my name which messed up my credit rating. Tried contacting their store manager named (SAT) who is extremely rude, started blaming me for their mistakes saying its by responsibility to chase them for a contract paper and its not their responsibility. Requested to speak to their Regional manager and got threatened by store manager to escorted out of the store by security saying I was being aggressive. Called their customer services and was on phone for 3 hours but still no resolution to this case. Now passed case to Financial Ombudsmen Services and waiting for the outcome. Once my case is uphelp will take carphone warehouse to court.