bought a samsung note 7. When i turned up and tried to collect the phone in store from an online order, with proof of my card details, it took them almost 2 hours to release the phone to me. After they recalled the note 7, having make me come in multiple times and sending me away for, they sent me a bill for 500 quid for contract cancellation! What they tell you in store is different than what they tell you on the phone. Beware, if you go to a store, you will be waiting around for hours. If you call the helpline you will be waiting for hours. None of the staff seem to have any idea what any of their policies actually are so for an ultra-confusing waste of time, I would highly recommend.