Absolutely diabolical! None of the staff know what they're doing.. All this store is ever interested in is sales! They definitely do not care for customer service. Seriously need to re-train all their staff if they are to continue for much longer! Cannot believe how much trouble they've put me through in order to just change the colour of a phone that was upgraded! Such sneaky staff-seriously didn't care unless I was to purchase something! Cannnnot believe they do not have a legitimate complaints team or escalations team to help! Staff on the phone don't know what to do if you need any help! Seriously AVOID car phone warehouse!!!! Not worth your time and effort!