I took my phone in which would not charge. I was not told that it was back in the store to collect. When I went to collect it. The assistant was being very helpful then the Manager (Neil) came across and brought the phone . He then told me that it could not be repaired and it was water damaged, how i don't no. (the phone is less that 12 months old) very convenient that it was decided that it was my fault so a replacement did not have to be made. I have dealt with the Kidderminster Carphone warehouse many times and currently have 4 contracts all taken out with them. Due to the rudeness and unhelpful manager who needs to learn some customer service. Basically the words he used was tough. The last manager was so helpful this one is very poor. I feel sorry for the staff in this shop the address is Vicar St Kidderminster. I recommend that if you need a new phone to keep clear of this shop unless the manager is not about. They have just lost 4 mobile phone contracts from me. very disappointed Rob. Perhaps this is the new way that Carphone warehouse work if thats the case keep away from carphone warehouse.