I visited the Kidderminster store to take out a contract on an IPhone .Very nice people I thought at the time .I revisited the store just twice to ask question about it .The second time I was told by a an assistant that the manager had told her tell me that as I hadn't taken out any insurance of any kind with them they could not give me any help in future ! When I asked what was I supposed to do I was told by the girl that I should get in touch with my son who could help me !When I told her that he lived a long way away and I couldn't do that she just shrugged her shoulders !I have since taken out a contract with Tesco who really couldn't be more helpful. Disgusting non existent service by staff who really don,t care .