So they sold me a phone about a year and half ago and I was quite happy with it. It suffered a software failure at the tail end of 2016, got it replaced, it took 2 weeks but no bother. Then immediately upon updating it gets incredibly hot and develops a hairline crack in the screen. "Never mind", I think, it's still functional and does what I need so I keep it. Then at the start of this year it develops the same software failure as my original. "Time to take it back", I think. After an hour and a half of them failing to work their stock system correctly the replacement is ordered and I'm told a 24 hour turnaround. Except it actually takes several days. Not impressed thus far. Immediately upon unboxing the second replacement, it fails to find any networks whatsoever. Very unimpressed at this point as even my previous replacement got signal fine anywhere I went. So I take it back and half to pay my insurance excess because of the crack in my screen. Not my fault but I don't care, I just want a working phone. It takes another 3 visits (each one lasting around an hour and a half) for them to figure out their stock system again. Now it's been almost 2 weeks (after being promised another 24 hour turnaround) on my 3rd replacement handset, they've refunded the excess but it's hardly adequate for a list of broken promises and failed solutions almost as long as my arm. The wait continues....