Bought a new phone just before Christmas and the touch screen stopped working. So took it back to Carphone Warehouse in Dunstable to sort out. They told me they could not fix it nor replace it and had to be sent way and all my Christmas photos would be deleted, not good. However was told the Tec Team in Luton would be able to help, no they don’t have a clue either, vacant expression all round. I think it would be a good idea to invest and train the staff so they can help! So I sent off the phone knowing that all my Christmas photos where going to be deleted great once again! Then I waited for a phone call that never came, they said at the store they would contact me when it was fixed but it could take up to two weeks or a month. After more than a month I phoned up the repair centre and they said it had been ready for pick up for some time. Thanks for NO phone call carphone warehouse Dunstable. So I went and picked it up which took longer than planned as people didn’t know how to put my sim car in the phone, and now under a month later I have got no service Sim card issues. All I want is a phone that works no thanks to carphone warehouse where I thought a reputable retailer would be able to sell good quality phones and provide a good service. Very disappointed the amount of time and stress this has caused me it’s not worth ever going back to them for anything!