My husband bought a sumsang phone from the shop in Yeovil before Christmas, yesterday after only 4 months use, it stop working completely. I went to shop this morning try to exchange or repair the phone, because my husband is on business trip, even I have all the recipe and my ID on me, they will not do anything because it's my husband's phone! The woman said it's THE LAW. What is even worse? I ask for a replacement phone because clearly everybody needs their phone, that woman said they don't have any replacement phone either! I said to her this service is horrible, she replied she cannot be anymore polite. Such a joke!