I purchased a new contract, 2nd year in a row, from the Carphone Warehouse in the Willow Centre at Bradley Stoke Bristol. After a few days it locked up and couldn't be used dispite a re-boot. After trying the SAMSUNG help line who hung up as I was explaining, politley, what was wrong. This was after waiting 30 minutes to speak to them. I then went to the branch above where I bought the phone and was dealt with by the Assistant Manager Chris. He was amazing!! very polite, tried to fix the problem then when he couldn't he replaced the phone, no fuss. This was the perfect example of how customer services should work and a brilliant example. This has made me a very loyal customer to Carephone Warehouse, being treated so well by Chris is how to make a business work. I will now recommend the branch to everyone I can. Thank you Chris, your a brilliant example to others in the retail trade. Rod