Nobody in the organisation gives a damn about their customers - I'm sure they don't actively try to screw you around, but if it happens they couldn't care less. Phone went in for repair. Phoned to find out progress, told a new phone would be in branch by Friday (4 days away). Looked online, and one section said it was waiting for me in branch, and another section said it was on its way to the branch. Finally got through to the actual branch and it had been there a couple of days, they just hadn't bothered to call me. When I picked it up it was a black phone rather a white one. They really didn't care. Because it was sent from the repair team, they were not prepared to swap it for one in stock that was the right colour, and the only option they gave me was to send it back as a new 'repair', but then I might just get exactly the same one back again, or alternatively might not even get the same model of phone back - there was simply no guarantee. I was left speechless but entirely powerless to do anything about it. My word, they're terrible.