My Wife and I took out monthly contacts 4 days ago for £15/month Sim-only deals. IE £360 per annum for no phones. The instructions to port our phone numbers from the awful O2 were so bad that we had to call our carphone warehouse branch to clarify the requirement. Our calls weren't answered though we had to queue for ages. Now it seems that our ludicrous deal (too many free minutes and texts) don't even cover calls to carphone warehouse itself. So I'm being asked if I want to increase my monthly cap. Why can't these guys give a product that is priced honestly?