Their new network customer services will drive you mad. iD is carphone warehouse's network where, there is no separate complaints section, the reps speak English as a 2nd language and will happily lie to you and blatantly ignore facts and evidence, the computers systems seems to be there best and most used excuse. They will happily over charge you at any point and then try to confuse​ customers, mainly by having different reps telling you different things. In regards to my complaint I have been told lies via phone email and Facebook all different, I've even had reps saying I haven't sent any evidence to their email address despite having an email to them in my sent mail only to stand my ground, the rep find an email but by chance can not access the evidence. After very nearly 4 weeks I am still no further forward. Only 8 weeks to go before the ADR and ombudsman.